Key Outcomes from implementing this program:
• An average of up to 3% of Total Rooms Revenue delivered through
• Increased skills, motivated, and rewarded reception team
• Sustainable, additional revenue stream integrated to the overall revenue strategy
• Automated tracking and reporting solution

After implementing TSA’s Front Desk Upselling solution our partners have seen on average between 2-3% of Total Rooms Revenue being delivered through Front Desk Upselling. Additional revenue flowing almost completely to the bottom line.

Your team are trained in important sales skills that enable them to effectively identify potential customers for upselling, present your hotels features and benefits and to effectively close a sale. Capturing potential upselling revenue while increasing customer satisfaction.

Measurement and tracking of performance is critical, enabling the integration of the program into the revenue management practices. TSA’s proprietary software enables an extensive suite of reports to track, audit, and strategically manage this program.