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SOLUTIONS

SKILLS
FOR YOUR HOTEL BUSINESS

Our business consultants help ownership companies, hotel chains and individual properties to enhance guest experience, improve guest satisfaction and loyalty and deliver the right revenue performance. 
FOR HOSPITALITY PROFESSIONALS

Our learning & development consultants focus on your most important asset - your people.  We deliver impactful and relevant training, coaching and mentoring to help you:

  • Develop and enhance skills 
  • Drive cultural transformation
  • Motivate, incent & retain talent 
SERVICES
PROGRAMS

From Front Desk, Reservations, Sales, Restaurant & Bar, Meetings & Events to Spa programs, we help you consistently and systematically manage and improve hotel and team performance, across your entire ecosystem.

METHODOLOGIES

Our methodologies are designed to help you establish a consistent approach to driving the right performance across your business. 

Designed in partnership with our customers, our programs vary in frequency, flexibility, intensity, and term, to meet the needs of your business.

SYSTEMS
DATA VISIBILITY

From data integration and analytics through to service delivery, customer support and client outreach, MyTSAConnectTM is the foundational platform that aggregates all of your data into one place.

ANALYTICS & INSIGHTS

Our cloud based platform delivers standard reporting through to in-depth analytics and insights enabling you to monitor, track, analyse, report and benchmark performance at:

  • Portfolio level
  • Property level
  • Team & individual level
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CAREERS

 

CULTURE & DIVERSITY

As a global organisation, serving customers all over the world, we embrace cultural diversity. Our team is truly global, and we partner with customers from every continent on the planet. Your own heritage, experience and insights will be welcomed and embraced in our inclusive environment.

DEVELOPMENT

Learning and development will sit at the heart of your career journey with TSA. From our professional onboarding and eLearning programs, management and leadership training, we will set you up for personal and professional success.

OPPORTUNITIES

Whether you're a data scientist or a creative scientist, a consultant with a talent for learning & development, a consultant with a head for business & strategy, or are simply looking to take your hospitality career to the next level, TSA is actively hiring across the globe.

open-roles

 


 

TESTIMONIALS

TSA is recognized as one of the leaders for what they do, and deservedly so, because simply put, the ROI is there.
KILLIAN DONOGHUE

Patrick Wimble, former Director, Commercial Performance, AMEA InterContinental Hotels Group

TSA has a strong training plan for upselling, using innovative techniques. We also benefit from the reporting system and tools that drives visibility into ongoing performance.
Shawn Bristow

Alfio Bernardini, General Manager Symphony Style Hotel, Kuwait


TRUSTED BY HOTELS GLOBALLY

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KEEP UP TO DATE

Simply leave us your name & business email address and we'll keep you up to date with all of the latest product developments, industry insights, tools, resources and best practice guides to better enable you to meet your professional objectives.