Turning business and human potential into performance.
As the global leader in hospitality industry upsell solutions, we help thousands of clients drive business performance across their portfolios, while optimizing and developing their people.
Furthermore, we aim to bring the best solutions to our clients by partnering and harnessing the power of the industry to become the single-point-of-contact and a trusted partner.
Our talented team of Account Managers, Consultants, Trainers, and Analysts have over 700 years combined industry experience. They speak more than 35 languages, and have worked for, and consulted to, every major global hotel brand.
We are certified in Strategic Hospitality Management, Revenue Management and WSET, and engage globally through a combination of onsite, offsite & remote services - consulting, training, and analytics.
Driving business performance across all Hotel segments, from luxury to select service, and across every hotel business unit.
Through world-class Account Management we engage with your properties and teams to drive performance across your Hotel Divisions.
Driving ‘upsell’ revenue was traditionally focused at the front desk, adding pure profit to your bottom-line. Now, Upsell Revenue opportunity can be applied to all areas of your hotel operations such as F&B, Spa, Catering, Meetings & Events, and Leisure Parks to name a few.
People drive performance. Invest in your people and they will perform and provide exceptional service to your guests.
Developing the right culture, the right skills and motivation, together we optimize the Human Potential and the performance of your talent base.
At TSA Solutions, we focus on People……we train, coach and develop hospitality professionals to achieve their goals, drive performance, and unlock their potential, building the human capital value for the Hotels we serve.
We’ve trained and developed over 300,000 hospitality professionals, in over 70 countries. These professionals enhance customer experience, improve service delivery and generate hundreds of million in incremental revenues every year!
Being a true partner means bringing the best of the industry to our clients.
Acting as your single point of contact, we leverage our partnerships and network, developed over 35 years, to Harness the Power of the Industry. This ensures you benefit from the best the market has to offer.
Working as an integral part of your team, we aim to enable you to focus on your core competency - being hoteliers.
A Strong Sense of Values and Belief System
Values must come from the heart of the people in your business. At TSA we believe in 5 Core Values that we must live by: