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UNLOCKING THE HUMAN POTENTIAL ACROSS THE HOSPITALITY INDUSTRY

DRIVING
BUSINESS
PERFORMANCE

OPTIMIZING
HUMAN
PERFORMANCE

HARNESSING
THE POWER
OF THE INDUSTRY

UNLOCKING THE HUMAN POTENTIAL
ACROSS THE HOSPITALITY INDUSTRY

 
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Turning business and human potential into performance.

As the global leader in hospitality industry upsell solutions, we help thousands of clients drive business performance across their portfolios, while optimizing and developing their people.

Furthermore, we aim to bring the best solutions to our clients by partnering and harnessing the power of the industry to become the single-point-of-contact and a trusted partner.

Our talented team of Account Managers, Consultants, Trainers, and Analysts have over 700 years combined industry experience. They speak more than 35 languages, and have worked for, and consulted to, every major global hotel brand.

We are certified in Strategic Hospitality Management, Revenue Management and WSET, and engage globally through a combination of onsite, offsite & remote services - consulting, training, and analytics.

 

DRIVING BUSINESS PERFORMANCE

 
driving-business-performance

Driving business performance across all Hotel segments, from luxury to select service, and across every hotel business unit.

Through world-class Account Management we engage with your properties and teams to drive performance across your Hotel Divisions.

Driving ‘upsell’ revenue was traditionally focused at the front desk, adding pure profit to your bottom-line. Now, Upsell Revenue opportunity can be applied to all areas of your hotel operations such as F&B, Spa, Catering, Meetings & Events, and Leisure Parks to name a few.

OPTIMIZING HUMAN PERFORMANCE

 
Optimizing Human Performance

People drive performance. Invest in your people and they will perform and provide exceptional service to your guests.

Developing the right culture, the right skills and motivation, together we optimize the Human Potential and the performance of your talent base.

At TSA Solutions, we focus on People……we train, coach and develop hospitality professionals to achieve their goals, drive performance, and unlock their potential, building the human capital value for the Hotels we serve.

We’ve trained and developed over 300,000 hospitality professionals, in over 70 countries. These professionals enhance customer experience, improve service delivery and generate hundreds of million in incremental revenues every year!

HARNESSING THE POWER OF THE INDUSTRY

 
Harness the Power of the Industry

Being a true partner means bringing the best of the industry to our clients.

Acting as your single point of contact, we leverage our partnerships and network, developed over 35 years, to Harness the Power of the Industry. This ensures you benefit from the best the market has to offer.

Working as an integral part of your team, we aim to enable you to focus on your core competency - being hoteliers.

WHAT WE BELIEVE IN

A Strong Sense of Values and Belief System
Values must come from the heart of the people in your business. At TSA we believe in 5 Core Values that we must live by:

1- VALUES - BLUE

2- VALUES - YELLOW

3- VALUES - BLUE

4- VALUES - YELLOW

5- VALUES - BLUE-1

HOW WE MAKE A DIFFERENCE

 
People

Our People 

With a combined 700 years industry and hotel experience in revenue and operations management, food & beverage, spa, training & development, consulting and general management, our people are extraordinary.

When you work with TSA, you work with a team who care about your people, and believe in the power of investing in people first, and harnessing their talent to drive your business Performance.

Programs

Our Processes 

Our structured approach and methodologies provide scale, consistency and efficiency, to address your business and talent needs.

Designed in partnership with our clients, our programs vary in frequency, flexibility, intensity, and term, to meet the changing needs of your business.

 

Platform

Our Platform

From data integration and analytics through to service delivery, customer support and client outreach, our platform aggregates all of your data into one place, enabling powerful insights.

Our cloud-based platform delivers basic reporting through to in-depth analytics and insights - enabling you to monitor, track, analyse, and benchmark performance.
We offer this at portfolio, property, team and individual level.

 
 
 
PEOPLE +
PROCESS +
PLATFORM =
PERFORMANCE & VALUE
 
How we make a difference

TRUSTED BY HOTELS GLOBALLY

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FEATURES & INSIGHTS

A Host of Metrics

Do you know your RevPAR from your TRevPar, or your EBITDA from your Flow Through? Download our guide today to know more about the classic, indexed and emerging hospitality metrics. And get a peek at the metrics that matter most to the owners.

DOWNLOAD NOW
ADR

With demand and occupancy rates taking a hit in most markets, it’s become harder than ever to achieve ADR targets. Read on to understand how to enable your reservations and Front desk teams to contribute their utmost to ADR.

EXPLORE THE 5 WAYS
70:20:10

With an ever-changing workforce, many hospitality managers today face mounting talent-related challenges. Learn more about the 70:20:10 learning model and how it can be applied to manage hospitality talent and boost hotel performance.

APPLY THE MODEL