FIND YOUR FUTURE


At TSA we are powered by people, our most important asset. For more than 30 years and through working with thousands of hotel partners in more than 50 countries to improve their performance, we know that hiring, developing and inspiring talented teams drives successful outcomes for our customers.

We're actively hiring across the globe, so take a look at our open roles and apply today!

 

CURRENT OPENINGS


 

Senior marcom - SG

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SENIOR MARKETING COMMUNICATIONS MANAGER

Location SINGAPORE

START DATE: ASAP | STATUS: FULL TIME
FUNCTION: MARKETING

We are looking for a passionate and experienced Senior Marketing Communications Professional, a seasoned team player with excellent cross-functional skills to join our amazing team to further drive TSA Solutions market presence and narratives across all channels and help expand our market share by designing and distributing great campaign content globally.

Reporting to COO, you will be responsible for all digital brand marketing and campaigns, strategic customer marketing, customer reference development, online digital footprint, campaign content and the systems and processes to deliver and manage it.

Senior Marketing Communications Manager collaborates with TSA functional teams to effectively plan and launch new service solutions across the hospitality market, while continuing to grow and iterate on Value proposition and key messaging for TSA existing solutions.

Marketing Communications at TSA is a unique opportunity as we prepare to launch a new, highly demanded service offering. This is a unique opportunity to play a key role in the development, promotion, growth, and messaging of a dynamic company. We are fortunate to have a strong customer reputation which you will help leverage for growth.

This position will require a hands-on approach to planning, designing, writing, developing, executing, tracking and reporting. You must be comfortable moving between strategy and execution, as you will be the sole marketing communication professional globally.

 Key Duties and Responsibilities:

  • Support global brand marketing and creative strategy for external and internal communications.
  • Create compelling collateral, including online/landing page/website, sales presentations, data sheets and whitepapers, highlighting features, benefits, use cases to support lead generation, events, partner communication, influencer communications.
  • Perform regular status updates to communicate results to internal stakeholders.
  • Refine TSA’s brand, messaging priorities while ensuring continued alignment with company goals.
  • Support the foundation of TSA’s marketing strategy by developing messages tailored to different personas, segments, geographies, understanding sensitivity towards the cultural and political nuances of each local market.
  • Maintain TSA style guide to encourage its adoption throughout the company.
  • Collaborate with cross functional teams in Product Marketing, Product Management, Customer Success and Field Operations to generate impactful content and material that resonates with TSA’s target audience and buyer journeys, delivering the right marketing tactics and programs.
  • Manager the marketing content calendar
  • Get hands-on with editing & guidance throughout the content production cycle.
  • Perform market analysis including conducting market research and win/loss interviews, working with commercial teams, current clients, prospects, industry analysts and influencers.
  • Understand competitors’ communication strategies to develop recommendations for how to successfully compete against them.
  • Be comfortable delivering internal webinars to communicate, train and educate TSA team.
  • Participate in leading cross functional collaboration projects.

We are looking for:

  • 5+ years of experience in a marketing communications role in a B2B SaaS industry
  • Demonstrated ability to drive growth for B2B channels.
  • Fluent in content marketing tools, platforms, and distribution strategies, including CMS, SEO, social media, data, and business intelligence.
  • Deep understanding and experience in HubSpot is a must.
  • Deep understanding and experience in Salesforce (CRM) is a must.
  • Strong history of executing communication strategies and plans including building a market-driven business case, creating compelling messaging materials, developing and executing marketing campaigns and launch plans.
  • Experience taking initiative on omnichannel content marketing programs in a way that inspires B2B audiences to engage and take action.
  • Understanding of the product development lifecycle process and agile software development lifecycle process.
  • Ability to understand, simplify and articulate complex topics to both technical and non-technical audiences.
  • Data-driven and have demonstrated your ability to measure the success of your programs for constant self-improvement
  • Proven yourself to be a high energy, self-motivated individual who thrives in a fast-paced environment.
  • You're a true team player that flourishes in a highly collaborative setting.
  • Fun, “can-do” personality; willingness to roll sleeves up and get work done; ability to develop good relationships and work with external and internal stakeholders.
  • Great at multi-tasking across a wide range of projects.
  • Excellent written and verbal communication skills; strong presentation skills.
  • Fluent written and verbal English, additional language/s a plus.

5. PM SG

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PRODUCT MANAGER

Location SINGAPORE

START DATE: ASAP | STATUS: FULL TIME
FUNCTION: PRODUCT MANAGEMENT

Joining our Product Management team is an exciting opportunity to plan, develop and deliver game changing Analytics and Program Subscription Services for the Hospitality Industry.

As a Product Manager, you possess the ability to increase the profitability of existing products and develop new products for the company. You will build products from existing ideas and help to develop new ideas based on your industry experience and your contact with customers and prospects.

With a solid understanding of technology with a SaaS background, you work with the Project Management team to set and realize release timelines. You will also serve as the internal and external evangelist for your product offering, occasionally working with the sales channel and key customers.

 Key Duties and Responsibilities:

  • Drive product direction to deliver the next generation scalable platform enabling advanced analytics/visualization capabilities
  • Develop functional requirements and specifications that integrate with core data architecture and product family direction
  • Evaluate opportunities to expand selection, including existing products or adding altogether new product lines
  • Work directly with strategic vendors to oversee the product development pipeline, ensure product quality, set and meet product delivery timelines
  • Compile, monitor and report on weekly metrics, take ownership of performance and adjust tactics to meet objectives

We are looking for:

  • BS/MBA in Computer Science or equivalent degree with focus on Machine Learning.
  • 4+ years deep domain expertise in software-as-a-service, analytics, and/or predictive technologies Software Development and implementation projects globally.
  • Experience with SDLC and Agile development methodology.
  • Passion for technology, and a strong customer advocate and understanding, and technology trends.
  • Analytical and quantitative skillset; ability to use hard data and metrics to back up assumptions and feature concepts.
  • Ability to understand and discuss technical concepts, schedule tradeoffs and execution strategies.
  • Commitment to be a subject matter expert with deep technical understanding.
  • Ability to script and run simple SQL queries to understand the underlying logic of TSA’s software solution.
  • Ability to work in a fast-moving environment.
  • Experience in the hospitality industry, either with operations/revenue or related software would be advantageous.

2. PC APAC

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PERFORMANCE CONSULTANT

Location APAC

START DATE: ASAP | STATUS: FULL TIME
FUNCTION: CONSULTING

We are looking for passionate, driven and seasoned Consultants with a background in Consulting, preferably with experience in Hospitality sector to join our Consulting Practice.

The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value, provides an unparalleled opportunity to grow and advance.

As a Performance Consultant, you will be focused on both business and human performance and provide effective advisory support to our partners in order to enable them to maximize the revenue performance for their businesses thereby enhancing TSA’s revenues and achieving/exceeding its Operating Profit.

You will:

  • provide insights and factual data to help drive solutions;
  • apply your industry knowledge to help our partners optimize their business;
  • demonstrate strong analytical skills to build and position TSA as a trusted partner;
  • design and implement transformational solutions to drive business value for them;
  • apply your industry knowledge, business and operational excellence skills to help clients navigate shifting market demands, optimize their business and leverage their talent.

Key Duties and Responsibilities:

  • Tasked with analyzing current results, presenting findings and creating solutions to direct the hotels towards reaching their goals across a broad set of agendas.
  • Work remotely and collaborate with clients to envision, design and deliver innovative solutions to create business value for our partners. 
  • Provide strategic leadership to the Hotel’s functions to drive and deliver high performing solutions focused on continuous improvement and innovation across our people, systems and processes.
  • Achieve performance objectives by ensuring effective processes are in place and drive continuous improvement by proactively monitoring operational performance. Report on key performance indicators across relevant metrics for the hotel.
  • Engage with the hotel partner, framing business questions, developing innovative solutions, analyzing study findings, and interpreting results in terms of impact to the partner’s ability to perform better financially.
  • Analyze key metrics to develop and implement solutions for the hotel.
  • Create reports and key insights based on analysis of hotel performance and hotel ROI.
  • Develop, maintain and own the relationship with the clients.
  • Develop new business opportunities to Sales or Account Director through the proactive identification of follow-on work within the hotel partner, as well as in new leads.
  • Provide opportunities for business development and strategic level consulting with clients.
  • Lead the client’s conceptual direction and direct all brainstorming and strategic discussions.
  • Proactively mentor, coach and share subject matter expertise with the hotel partner to elevate our capabilities in delivering world-class solutions.
  • Proactively continue to strengthen subject matter expertise through on the job experience, participation in conferences and other forums for professional knowledge sharing.
  • Develop project plan with timelines and deliverables and lead projects to successful completion on-time and within budget, from implementation to completion.
  • Document requirements, develop the methodology and work collaboratively with the team in designing analytical reports, gathering data, and identifying insights and recommending solutions.
  • Provide follow-up with clients after project deliverable has been completed to ensure client satisfaction.
  • Work cross functionally within TSA to leverage TSA expertise in the design, development and delivery of client solutions.

We are looking for: 

  • Successful track record in Consulting, preferably managing projects in the Hospitality industry.
  • Working experience at management consultancy firms in strategic analysis.
  • Knowledge and insights of the key trends and client challenges within the hospitality industry is a big plus.
  • Experience in communicating and engaging effectively at all levels of the organization, including business owner
  • Proactive in nature by demonstrating initiatives and showcasing of creativity in problem solving
  • Ability to develop and maintain successful working relationship that build long- lasting partnerships with our clients

AD - APAC

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ACCOUNT DIRECTOR

Location APAC

START DATE: ASAP | STATUS: FULL TIME
FUNCTION: SALES

We are looking for a passionate Account Director to cover the APAC region. The Account Director who will partner with our existing hotels and ensure their long-term success. The Account Director role is to manage a portfolio of assigned hotels, to retain, extend and grow the business from this existing Client base and actively seek new opportunities to expand TSA’s foothold in the market.

You are a farmer and specialize in servicing the existing customer base, keeping those relationships going and staying attuned to opportunities to sell to it again.

You recognize that Hotels are continuously looking for effective ways to improve revenue and achieve their business goals and you understand how TSA’s unique blend of technology, reporting, training and consulting can increase a hotel’s most profitable revenue source.

You must be comfortable working independently.

Your knowledge of the hotel industry combined with your proven business development and analytical skills will allow you to drive the expansion of TSA in your region through the acquisition, drive and growth of a pipeline of new Partners, and retention and expansion (depth & breadth) of existing hotel Partners.

There is no idea too crazy, no task too small — we work together to make things happen.

Key Duties and Responsibilities:

Client Management

  • Manage a portfolio of assigned hotel accounts, acting as the lead point of contact as well as trusted advisor to the portfolio’s key stakeholders and executive sponsors.
  • Build and maintain strong, trust-based, long-lasting account relationships within each hotel property and across our clients’ portfolio.
  • Grow TSA’s portfolio, within the Brands and the territory assigned, driving TSA’s penetration both in depth (more programs delivered to the existing portfolio) and breadth (increased number of accounts working with TSA).

Account Management

  • Develop and execute business development plans that define your target accounts and revenue goals for your markets and plan sales & prospecting activity accordingly, to deliver and meet the proposed outcomes and timelines.
  • Work collaboratively with the TSA Consultants Team to anticipate new business opportunities with existing accounts and identify suitable offerings to satisfy customer requirements.
  • Negotiate and close agreements to achieve or exceed set revenue goals.
  • Ensure the timely and successful delivery of the agreed solutions.
  • Tracks key accounts metrics and prepare reports to present the progress of implemented offerings, in a clear and timely manner, to both account stakeholders and internal stakeholders.
  • Drive customer satisfaction, with timely evaluation of effectiveness of offerings implemented against ROI presented to the account.
  • Support the growth of TSA Market Share, by monitoring and analyzing competitor activities to assess threats to key hotel partners. Also, ensure strong barriers are created at account level, to protect TSA Market Share.

Team Function

  • Keep CRM system up to date throughout the sales cycle (lead to opportunity to close and contracting).
  • Brief the Product Marketing team on the essential features for offering customization and or development, to meet accounts needs.
  • Work closely with the Client Care team, supporting as needed a smooth and accurate delivery of any offering implemented within accounts.

We are looking for:

  • Minimum 10 years of commercial experience in B2B industry managing the portfolio of clients in hospitality.
  • 3+ years of demonstrated track record of developing senior level client relationships - strong client references are preferred.
  • Ability to profitably manage and grow several accounts at a time.
  • Proven record of client satisfaction and account growth.
  • Exceptional presentation and extemporaneous speaking skills.

Trainer - MEA-1

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TRAINER

Location MEA

START DATE: ASAP | STATUS: FULL TIME
FUNCTION: FIELD OPERATIONS

We are looking for talented Trainers to join our training team to cover MEA region. The ideal candidate is an experienced trainer, coach and facilitator with extensive experience delivering a range of behavioural and technical skills training. He or she is influential with the ability to work well with our clients across all levels.

Our team will ensure that all aspects of training meet customers’ needs and drive long term value. Their efforts go a long way in helping people acquire new skills and becoming more successful. At the same time, they enjoy high levels of flexibility and autonomy.

Joining TSA Solutions means collaborating with people that aren’t just passionate about their work, but about everything - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started. 

There is no idea too crazy, no task too small — we work together to make things happen.

Key Duties and Responsibilities:

  • Effectively deliver a wide range of TSA proprietary training (On-site or Remote).
  • Work closely with a variety of staff levels and functions, creating and improving existing training materials.
  • Use first in class facilitation skills to engage and motivate the learners to achieve the training objectives.
  • Facilitate learning outcomes in a broad set of disciplines
  • Evaluate training effectiveness against learning objectives, by using both formative and summative assessments during training delivery, 1:1 coaching sessions and during job observation sessions.
  • Administer feedback forms with participants on program content and effectiveness to identify opportunities for improvement.
  • Proactively share identified learning and development needs from training and coaching sessions.
  • Assess knowledge and skills acquired during the training and its learning application. directed.

We are looking for:

  • At least 5 years of experience in delivering group learning interventions as a facilitator in a broad set of disciplines, ideally in the hospitality industry, preferably in professional services industries;
  • Certification in Instructional Design and Adult Learning Principals are the must;
  • Strong knowledge of the full training cycle (plan, design, deliver, evaluate) is required and experience in designing learning intervention will be advantageous;
  • High energy levels and an infectious positive ‘can-do’ attitude;
  • Outstanding presentation and facilitation skills;
  • Certifications in Education or Psychology related disciplines will be highly valued.
  • Strong proven hospitality industry knowledge is advantageous.

PC - UK
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PERFORMANCE CONSULTANT

Location UK

START DATE: ASAP | STATUS: FULL TIME
FUNCTION: CONSULTING

We are looking for passionate, driven and seasoned Consultants in different locations in UK to join our Consulting Practice. 

The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value, provides an unparalleled opportunity to grow and advance.

As a Performance Consultant, you will be focused on both business and human performance and provide effective advisory support to our partners in order to enable them to maximize the revenue performance for their businesses thereby enhancing TSA’s revenues and achieving/exceeding its Operating Profit.

You will:

  • provide insights and factual data to help drive solutions;
  • apply your industry knowledge to help our partners optimize their business;
  • demonstrate strong analytical skills to build and position TSA as a trusted partner;
  • design and implement transformational solutions to drive business value for them;
  • apply your industry knowledge, business and operational excellence skills to help clients navigate shifting market demands, optimize their business and leverage their talent.

 Key Duties and Responsibilities:

  • Tasked with analyzing current results, presenting findings and creating solutions to direct the hotels towards reaching their goals across a broad set of agendas.
  • Work remotely and collaborate with clients to envision, design and deliver innovative solutions to create business value for our partners.
  • Provide strategic leadership to the Hotel’s functions to drive and deliver high performing solutions focused on continuous improvement and innovation across our people, systems and processes.
  • Achieve performance objectives by ensuring effective processes are in place and drive continuous improvement by proactively monitoring operational performance. Report on key performance indicators across relevant metrics for the hotel.
  • Engage with the hotel partner, framing business questions, developing innovative solutions, analyzing study findings, and interpreting results in terms of impact to the partner’s ability to perform better financially.
  • Analyze key metrics to develop and implement solutions for the hotel.
  • Create reports and key insights based on analysis of hotel performance and hotel ROI.
  • Develop, maintain and own the relationship with the clients.
  • Develop new business opportunities to Sales or Account Director through the proactive identification of follow-on work within the hotel partner, as well as in new leads.
  • Provide opportunities for business development and strategic level consulting with clients.
  • Lead the client’s conceptual direction and direct all brainstorming and strategic discussions.
  • Proactively mentor, coach and share subject matter expertise with the hotel partner to elevate our capabilities in delivering world-class solutions.
  • Proactively continue to strengthen subject matter expertise through on the job experience, participation in conferences and other forums for professional knowledge sharing.
  • Develop project plan with timelines and deliverables and lead projects to successful completion on-time and within budget, from implementation to completion.
  • Document requirements, develop the methodology and work collaboratively with the team in designing analytical reports, gathering data, and identifying insights and recommending solutions.
  • Provide follow-up with clients after project deliverable has been completed to ensure client satisfaction.
  • Work cross functionally within TSA to leverage TSA expertise in the design, development and delivery of client solutions.

We are looking for:

  • At least 5 years of consulting experience, preferably gained within a management consulting. firm or an in-house strategy function in a hospitality organization.
  • Capability in analysing business and industry trend information effectively by applying numerical and strategic analysis techniques.
  • Strong problem-solving skills.
  • Proven track record of delivering high quality projects with a focus on delivering measurable business improvement and value.
  • Ability to identify and address revenue and risk management issues.
  • Ability to exercise business judgement and communicate persuasive conclusions and insights.

8. PC MEA

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PERFORMANCE CONSULTANT

Location MEA

START DATE: ASAP | STATUS: FULL TIME
FUNCTION: CONSULTING

We are looking for passionate, driven and seasoned Consultants in the MEA region to join our Consulting Practice.

The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value, provides an unparalleled opportunity to grow and advance.

As a Performance Consultant, you will be focused on both business and human performance and provide effective advisory support to our partners in order to enable them to maximize the revenue performance for their businesses thereby enhancing TSA’s revenues and achieving/exceeding its Operating Profit.

You will:

  • provide insights and factual data to help drive solutions;
  • apply your industry knowledge to help our partners optimize their business;
  • demonstrate strong analytical skills to build and position TSA as a trusted partner;
  • design and implement transformational solutions to drive business value for them;
  • apply your industry knowledge, business and operational excellence skills to help clients navigate shifting market demands, optimize their business and leverage their talent.

 Key Duties and Responsibilities:

  • Tasked with analyzing current results, presenting findings and creating solutions to direct the hotels towards reaching their goals across a broad set of agendas.
  • Work remotely and collaborate with clients to envision, design and deliver innovative solutions to create business value for our partners.
  • Provide strategic leadership to the Hotel’s functions to drive and deliver high performing solutions focused on continuous improvement and innovation across our people, systems and processes.
  • Achieve performance objectives by ensuring effective processes are in place and drive continuous improvement by proactively monitoring operational performance. Report on key performance indicators across relevant metrics for the hotel.
  • Engage with the hotel partner, framing business questions, developing innovative solutions, analyzing study findings, and interpreting results in terms of impact to the partner’s ability to perform better financially.
  • Analyze key metrics to develop and implement solutions for the hotel.
  • Create reports and key insights based on analysis of hotel performance and hotel ROI.
  • Develop, maintain and own the relationship with the clients.
  • Develop new business opportunities to Sales or Account Director through the proactive identification of follow-on work within the hotel partner, as well as in new leads.
  • Provide opportunities for business development and strategic level consulting with clients.
  • Lead the client’s conceptual direction and direct all brainstorming and strategic discussions.
  • Proactively mentor, coach and share subject matter expertise with the hotel partner to elevate our capabilities in delivering world-class solutions.
  • Proactively continue to strengthen subject matter expertise through on the job experience, participation in conferences and other forums for professional knowledge sharing.
  • Develop project plan with timelines and deliverables and lead projects to successful completion on-time and within budget, from implementation to completion.
  • Document requirements, develop the methodology and work collaboratively with the team in designing analytical reports, gathering data, and identifying insights and recommending solutions.
  • Provide follow-up with clients after project deliverable has been completed to ensure client satisfaction.
  • Work cross functionally within TSA to leverage TSA expertise in the design, development and delivery of client solutions.

We are looking for:

  • At least 5 years of consulting experience, preferably gained within a management consulting firm or an in-house strategy function in a hospitality organization.
  • Capability in analysing business and industry trend information effectively by applying numerical and strategic analysis techniques.
  • Strong problem-solving skills.
  • Proven track record of delivering high quality projects with a focus on delivering measurable business improvement and value.
  • Ability to identify and address revenue and risk management issues.
  • Ability to exercise business judgement and communicate persuasive conclusions and insights.

PC - Miami, FL

×

PERFORMANCE CONSULTANT

Location MIAMI, FL

START DATE: ASAP | STATUS: FULL TIME
FUNCTION: CONSULTING

We are looking for passionate, driven and seasoned Consultants with a background in Consulting, preferably with experience in Hospitality sector to join our Consulting Practice.

The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value, provides an unparalleled opportunity to grow and advance.

As a Performance Consultant, you will be focused on both business and human performance and provide effective advisory support to our partners in order to enable them to maximize the revenue performance for their businesses thereby enhancing TSA’s revenues and achieving/exceeding its Operating Profit.

You will:

  • provide insights and factual data to help drive solutions;
  • apply your industry knowledge to help our partners optimize their business;
  • demonstrate strong analytical skills to build and position TSA as a trusted partner;
  • design and implement transformational solutions to drive business value for them;
  • apply your industry knowledge, business and operational excellence skills to help clients navigate shifting market demands, optimize their business and leverage their talent.

Key Duties and Responsibilities:

  • Tasked with analyzing current results, presenting findings and creating solutions to direct the hotels towards reaching their goals across a broad set of agendas.
  • Work remotely and collaborate with clients to envision, design and deliver innovative solutions to create business value for our partners.
  • Provide strategic leadership to the Hotel’s functions to drive and deliver high performing solutions focused on continuous improvement and innovation across our people, systems and processes.
  • Achieve performance objectives by ensuring effective processes are in place and drive continuous improvement by proactively monitoring operational performance. Report on key performance indicators across relevant metrics for the hotel.
  • Engage with the hotel partner, framing business questions, developing innovative solutions, analyzing study findings, and interpreting results in terms of impact to the partner’s ability to perform better financially.
  • Create reports and key insights based on analysis of hotel performance and hotel ROI.
  • Develop, maintain and own multilevel relationships with the clients (GM, ExCo, Department Heads).
  • Develop new business opportunities to Account Managers through the proactive identification of follow-on work within the hotel partner, as well as in new leads.
  • Provide opportunities for business development and strategic level consulting with clients.
  • Lead the client’s conceptual direction and direct all brainstorming and strategic discussions.
  • Proactively train, mentor, coach and share subject matter expertise with the hotel partner to elevate our capabilities in delivering world-class solutions.
  • Proactively continue to strengthen subject matter expertise through on the job experience, participation in conferences and other forums for professional knowledge sharing.
  • Develop project plan with timelines and deliverables and lead projects to successful completion on-time and within budget, from implementation to completion.
  • Document requirements, develop the methodology and work collaboratively with the team in designing analytical reports, gathering data, and identifying insights and recommending solutions.
  • Provide follow-up with clients after project deliverable has been completed to ensure client satisfaction.
  • Work cross functionally within TSA to leverage TSA expertise in the design, development and delivery of client solutions.
  • Bring the right resource (consultant/trainer or coach) to the client at the right time to ensure the best business results.

We are looking for:

  • Successful track record in Consulting, preferably managing projects in the Hospitality industry.
  • Working experience at management consultancy firms in strategic analysis.
  • Knowledge and insights of the key trends and client challenges within the hospitality industry is a big plus.
  • Experience in communicating and engaging effectively at all levels of the organization, including business owner
  • Proactive in nature by demonstrating initiatives and showcasing of creativity in problem solving
  • Ability to develop and maintain successful working relationship that build long- lasting partnerships with our clients