FIND YOUR FUTURE


At TSA we are powered by people, our most important asset. For more than 30 years and through working with thousands of hotel partners in more than 50 countries to improve their performance, we know that hiring, developing and inspiring talented teams drives successful outcomes for our customers.

We're actively hiring across the globe, so take a look at our open roles and apply today!

 

CURRENT OPENINGS 

1. CSM Dubai
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CUSTOMER SUCCESS MANAGER

Location DUBAI

START DATE: ASAP | STATUS: Full time
FUNCTION: CUSTOMER SUCCESS

We are looking for Customer Success professionals (different levels) to expand and empower our Team in Dubai.

Our Customer Success Team focuses on putting our Customer First by maintaining great relationships with Clients and constantly focusing on service excellence and great customer experience.

Our role focus on:

  • Keeping clients satisfied with our services by managing service project delivery, addressing any reliability issues, tracking and managing service metrics, managing project resource and budget, and working with the cross-functional teams required to deliver services to TSA’s clients.
  • Duties vary, based on the customer and programs offered. For example, the role requires analysing a property or portfolio of properties and conducting health checks on our customers systems and adoption & utilization, identifying best practices as well as areas of risk or performance improvement. 
  • Troubleshooting system or technical issues, ensuring that service agreements get met and assisting the Account/Sales teams with Service extensions and renewals.
  • Create, Track and Manage project implementation plans and resources while managing the quality & consistency of service delivery and program implementation.
  • Provide day to day Client support, troubleshooting and resolving property level program, system or technical issues (e.g. operating environment, system/staff or technical problems, system performance) ensuring that service agreements are met and assisting the Account/Sales teams with any service extension or renewal issues.
  • Meet deadlines, lead a team, stay organized, manage conflict and use creativity to find ways to make the service our Clients better while implementing appropriate SOP Standard Operating procedures to install and service our clients.
  • Contribute to the successful execution of the company global expansion strategy by being part of enabling a world class Shared Services model to ensure our clients performance and long-term growth and success.  

We are looking for:

  • Have at least 2 years of experience in customer success functions preferably in professional services /information technology sectors.
  • Experience working with Salesforce and Tableau would be advantageous.
  • Strong focus on about client engagement and success.
  • Ability to translate business plans into action and execute customer programs brilliantly.
  • “Go-to” person for the Function you represent.

5. PM SG

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PRODUCT MANAGER

Location SINGAPORE

START DATE: ASAP | STATUS: Full time
FUNCTION: PRODUCT MANAGEMENT

Joining our Product Management team is an exciting opportunity to plan, develop and deliver game changing Analytics and Program Subscription Services for the Hospitality Industry.

As a Product Manager, you possess the ability to increase the profitability of existing products and develop new products for the company. You will build products from existing ideas and help to develop new ideas based on your industry experience and your contact with customers and prospects.

With a solid understanding of technology with a SaaS background, you work with the Project Management team to set and realize release timelines. You will also serve as the internal and external evangelist for your product offering, occasionally working with the sales channel and key customers.

 Key Duties and Responsibilities:

  • Drive product direction to deliver the next generation scalable platform enabling advanced analytics/visualization capabilities
  • Develop functional requirements and specifications that integrate with core data architecture and product family direction
  • Evaluate opportunities to expand selection, including existing products or adding altogether new product lines
  • Work directly with strategic vendors to oversee the product development pipeline, ensure product quality, set and meet product delivery timelines
  • Compile, monitor and report on weekly metrics, take ownership of performance and adjust tactics to meet objectives

We are looking for:

  • BS/MBA in Computer Science or equivalent degree with focus on Machine Learning.
  • 4+ years deep domain expertise in software-as-a-service, analytics, and/or predictive technologies Software Development and implementation projects globally.
  • Experience with SDLC and Agile development methodology.
  • Passion for technology, and a strong customer advocate and understanding, and technology trends.
  • Analytical and quantitative skillset; ability to use hard data and metrics to back up assumptions and feature concepts.
  • Ability to understand and discuss technical concepts, schedule tradeoffs and execution strategies.
  • Commitment to be a subject matter expert with deep technical understanding.
  • Ability to script and run simple SQL queries to understand the underlying logic of TSA’s software solution.
  • Ability to work in a fast-moving environment.
  • Experience in the hospitality industry, either with operations/revenue or related software would be advantageous.

2. PC APAC
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PERFORMANCE CONSULTANT - APAC

Location APAC

START DATE: ASAP | STATUS: Full time
FUNCTION: CONSULTING

We are looking for passionate, driven and seasoned Consultants in different locations in APAC region to join our Consulting Practice. Our primary locations are China, Malaysia, Australia and Japan.

The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value, provides an unparalleled opportunity to grow and advance.

As a Performance Consultant, you will be focused on both business and human performance and provide effective advisory support to our partners in order to enable them to maximize the revenue performance for their businesses thereby enhancing TSA’s revenues and achieving/exceeding its Operating Profit.

You will:

  • provide insights and factual data to help drive solutions;
  • apply your industry knowledge to help our partners optimize their business;
  • demonstrate strong analytical skills to build and position TSA as a trusted partner;
  • design and implement transformational solutions to drive business value for them;
  • apply your industry knowledge, business and operational excellence skills to help clients navigate shifting market demands, optimize their business and leverage their talent.

 Key Duties and Responsibilities:

  • Tasked with analyzing current results, presenting findings and creating solutions to direct the hotels towards reaching their goals across a broad set of agendas.
  • Work remotely and collaborate with clients to envision, design and deliver innovative solutions to create business value for our partners.
  • Provide strategic leadership to the Hotel’s functions to drive and deliver high performing solutions focused on continuous improvement and innovation across our people, systems and processes.
  • Achieve performance objectives by ensuring effective processes are in place and drive continuous improvement by proactively monitoring operational performance. Report on key performance indicators across relevant metrics for the hotel.
  • Engage with the hotel partner, framing business questions, developing innovative solutions, analyzing study findings, and interpreting results in terms of impact to the partner’s ability to perform better financially.
  • Analyze key metrics to develop and implement solutions for the hotel.
  • Create reports and key insights based on analysis of hotel performance and hotel ROI.
  • Develop, maintain and own the relationship with the clients.
  • Develop new business opportunities to Sales or Account Director through the proactive identification of follow-on work within the hotel partner, as well as in new leads.
  • Provide opportunities for business development and strategic level consulting with clients.
  • Lead the client’s conceptual direction and direct all brainstorming and strategic discussions.
  • Proactively mentor, coach and share subject matter expertise with the hotel partner to elevate our capabilities in delivering world-class solutions.
  • Proactively continue to strengthen subject matter expertise through on the job experience, participation in conferences and other forums for professional knowledge sharing.
  • Develop project plan with timelines and deliverables and lead projects to successful completion on-time and within budget, from implementation to completion.
  • Document requirements, develop the methodology and work collaboratively with the team in designing analytical reports, gathering data, and identifying insights and recommending solutions.
  • Provide follow-up with clients after project deliverable has been completed to ensure client satisfaction.
  • Work cross functionally within TSA to leverage TSA expertise in the design, development and delivery of client solutions.

We are looking for:

  • At least 5 years of consulting experience, preferably gained within a management consulting. firm or an in-house strategy function in a hospitality organization.
  • Capability in analysing business and industry trend information effectively by applying numerical and strategic analysis techniques.
  • Strong problem-solving skills.
  • Proven track record of delivering high quality projects with a focus on delivering measurable business improvement and value.
  • Ability to identify and address revenue and risk management issues.
  • Ability to exercise business judgement and communicate persuasive conclusions and insights.

6. AD SG

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ACCOUNT DIRECTOR

Location SINGAPORE

START DATE: ASAP | STATUS: Full time
FUNCTION: SALES

We are looking for a passionate Account Director to cover APAC region with primary base location in China. The Account Director who will partner with our existing hotels and ensure their long-term success. The Account Director role is to manage a portfolio of assigned hotels, to retain, extend and grow the business from this existing Client base and actively seek new opportunities to expand TSA’s foothold in the market.

You are a farmer and specialize in servicing the existing customer base, keeping those relationships going and staying attuned to opportunities to sell to it again.

You recognize that Hotels are continuously looking for effective ways to improve revenue and achieve their business goals and you understand how TSA’s unique blend of technology, reporting, training and consulting can increase a hotel’s most profitable revenue source.

You must be comfortable working independently.

Your knowledge of the hotel industry combined with your proven business development and analytical skills will allow you to drive the expansion of TSA in your region through the acquisition, drive and growth of a pipeline of new Partners, and retention and expansion (depth & breadth) of existing hotel Partners.

There is no idea too crazy, no task too small — we work together to make things happen.

Key Duties and Responsibilities:

Client Management

  • Manage a portfolio of assigned hotel accounts, acting as the lead point of contact as well as trusted advisor to the portfolio’s key stakeholders and executive sponsors.
  • Build and maintain strong, trust-based, long-lasting account relationships within each hotel property and across our clients’ portfolio.
  • Grow TSA’s portfolio, within the Brands and the territory assigned, driving TSA’s penetration both in depth (more programs delivered to the existing portfolio) and breadth (increased number of accounts working with TSA).

Account Management

  • Develop and execute business development plans that define your target accounts and revenue goals for your markets and plan sales & prospecting activity accordingly, to deliver and meet the proposed outcomes and timelines.
  • Work collaboratively with the TSA Consultants Team to anticipate new business opportunities with existing accounts and identify suitable offerings to satisfy customer requirements.
  • Negotiate and close agreements to achieve or exceed set revenue goals.
  • Ensure the timely and successful delivery of the agreed solutions.
  • Tracks key accounts metrics and prepare reports to present the progress of implemented offerings, in a clear and timely manner, to both account stakeholders and internal stakeholders.
  • Drive customer satisfaction, with timely evaluation of effectiveness of offerings implemented against ROI presented to the account.
  • Support the growth of TSA Market Share, by monitoring and analyzing competitor activities to assess threats to key hotel partners. Also, ensure strong barriers are created at account level, to protect TSA Market Share.

Team Function

  • Keep CRM system up to date throughout the sales cycle (lead to opportunity to close and contracting).
  • Brief the Product Marketing team on the essential features for offering customization and or development, to meet accounts needs.
  • Work closely with the Client Care team, supporting as needed a smooth and accurate delivery of any offering implemented within accounts.

We are looking for:

  • Minimum 10 years of commercial experience in B2B industry managing the portfolio of clients in hospitality.
  • 3+ years of demonstrated track record of developing senior level client relationships - strong client references are preferred.
  • Ability to profitably manage and grow several accounts at a time.
  • Proven record of client satisfaction and account growth.
  • Exceptional presentation and extemporaneous speaking skills.

3. BA SG
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BUSINESS ANALYST

Location SINGAPORE

START DATE: ASAP | STATUS: Full time
FUNCTION: ANALYTICS

Joining TSA Solutions means collaborating with people that aren’t just passionate about their work, but about everything - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy, no task too small — we work together to make things happen.

Key Duties and Responsibilities:

  • Analyze existing internal data sources and work with TSA stakeholders to identify opportunities where hotels would benefit from TSA programs and services
  • Develop best data acquisition practices and analytics visualization methodologies to help TSA efficiently identify new markets or achieve higher market penetration in existing markets
  • Increase efficiencies in how TSA assesses and renews potential partnerships
  • Work with external third parties and internal stakeholders to analyze data that could be beneficial for the development of future products.
  • Provide efficient and intuitive insights to reveal business performance for both clients and TSA internal stakeholders
  • Enhance data visibility to assist communication and engagement with clients

We are looking for: 

  • Minimum 2 years expertise working in a data/business visualization role, preferably with Tableau, with proven success in developing business dashboard and enhancing data acquisition and analytical processes.
  • Sound working experience on full lifecycle of data visualization projects with Tableau from importation of data to deployment of dashboard.
  • High proficiency on data management within Tableau environment.
  • Working knowledge on SQL.
  • Demonstrated ability to effectively visualize and simplify complex data to non-analytically minded team members.
  • Strong communication & interpersonal skills.
  • Excellent time management capabilities.
  • Independent, innovative, resourceful and analytical minds.
  • Ability to multi-task and perform in a fast-paced environment.

7. SOL SG

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SALES OPERATIONS LEADER

Location SINGAPORE

START DATE: ASAP | STATUS: Full time
FUNCTION: SALES OPERATIONS

We are looking for an experienced Sales Operations professional to be a member of our dynamic global commercial team. This position reports to the Global General Manager Strategic Accounts and provides operational support to maximise account potential and drive performance of our global Tier 1 accounts.

The Sales Operations Leader is responsible for building and standardizing reporting and empowerment tools to maximize efficiency at all levels across the sales organization. This role will be critical in developing a framework for scalable reporting, strategic planning, and supporting senior level leadership on the global level.

Projects may include pipeline analysis on a standard sales cadence, deployment and refining best forecasting practices, in depth sales performance analysis, evaluation of strategic programs, and preparation of content for internal senior leadership and clients containing findings and recommendations.

Key Duties and Responsibilities:

As a Sales Operations Leader you will:

  • Coordinate and/or execute standardized sales management processes, including sales planning, budgeting, territory design, pipeline management and sales forecasting.
  • Ensure that commercial teams are enabled on standardized sales processes. Act as a subject matter expert to coach in the execution of these practices.
  • Build repeatable processes and reporting packages to empower commercial leaders with critical operational data related to sales strategy and execution.
  • Develop and maintain standardized operational reports and dashboards to monitor overall region/territory health, data integrity, and other key objectives and performance indicators.
  • Partner with commercial teams to drive sales reporting and forecasting process for the global sales.
  • Support ongoing analysis of business performance. Inform executive decisions.
  • Collect, analyse, evaluate, and report data to track sales performance and metrics.
  • Support day‐to‐day inquiries from the commercial team, providing prompt and efficient resolution to a wide range of issues and developing operational procedures and policies to manage volume.
  • Conduct in depth regular and ad‐hoc analysis
  • Collaborate cross‐functionally within the Field Operations and Global Shared Services teams to ensure consistent reporting standards and processes.

We are looking for:

  • BA/BS degree.
  • 5+ years of relevant professional experience in sales operations leadership role, sales/operational support preferably in B2B sales organization.
  • Strong knowledge of relational database technologies, Excel, Powerpoint, Salesforce.com and an expert in Tableau Software.
  • Excellent verbal, written, & presentation skills specifically in the documentation and presentation of findings. (Advanced Power Point user).
  • Experience working as a part of global structure, interacting with multicultural remote teams.
  • Proven track record of handling high volume tasks with minimum guidance amidst tight deadlines. Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
  • Ability to perform complex analysis including regression, forecasting and probability modelling. Ability to get insights from data, develop findings and present recommendations. Ability to see beyond the numbers to drive sound decision making.
  • Excellent project and time management, with the ability to confidently interact with senior management.
  • Ability to work in a fast-paced environment.

4. PD SG
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PRODUCT DIRECTOR

Location SINGAPORE

START DATE: ASAP | STATUS: Full time
FUNCTION: PRODUCT MANAGEMENT

We are looking for a passionate and experienced Director, Product Management (“PM”) who extends on the traditional PM role of bridging business, engineering, and user experience, with a myopic focus on DATA being at the core of every Product idea. You translate market and business strategy into action, execute plans brilliantly, and are the ‘go-to’ person for subject matter expertise.

Joining our team means collaborating with people that aren’t just passionate about their work, but about everything we do. If you’re going to redefine the market, you need a group of people driven to achieve, to deliver value and to make a difference. Effort is interesting, Results matter.  

No idea is off limits, no task too small — together we are better, we make things happen.

Key Duties and Responsibilities:

We are looking for a Product Director who is passionate about designing and delivering the next generation Analytics Platform, empowering our customers and making a difference in how we communicate and add value to the Hospitality clients we serve.

You are responsible for defining and planning TSA’s Platform Solution and Offerings, ensuring the scope, the plan, the delivery and the impact is successful. You are the ‘Translator’ of Market & Business Requirements into exceptional Technology & Analytics Platform. Able to work with key stakeholders to define product development needs and realize the end result.

A TSA Product Director will interface with internal functional leaders & market leaders to understand the business process and scenarios in which our Platform & Analytics are used and rationalise all requirements into a clear Technology & Product Roadmap. You will be able to collaborate with our Product R&D team to define, document and deliver the product release plan.

Your contribution will be critical for the successful execution of TSA’s global expansion strategy by delivering world class shared services.

 Key Duties and Responsibilities:

  • Build and lead a team of PM’s, engineers and developers to deliver the next generation scalable Platform enabling advanced analytics/visualisation capabilities.
  • Enable seamless Subscription offerings that provide our customers with relevant self-serve functionality and the ability add or remove optional features or applications.
  • Collaborate across the Project Management team to set and achieve Product release plans .
  • Build and lead the Product management function: systems, processes and procedures.
  • Own and deliver TSA’s Platform strategy, working with stakeholders to secure buy-in, build and prioritize roadmap and lead cross-functional teams to execute & deliver.
  • Drive the vision for the Product team, identifying goals and objectives that allow the team to align to overall business strategy.
  • Develop Functional Requirements and User Stories for the development team.
  • Drive a solution set across development teams, primarily Development/Engineering, and Marketing Communications.
  • Create a culture of continuous improvement where your team feels empowered to innovate, implement change and challenge the status quo.
  • Empower your team for global scale and winning culture.
  • Reward and recognise those who accept responsibility, drive change, deliver great service, make a difference and demonstrate our values.
  • Follow our Business Code of Conduct and act with integrity and diligence.

We are looking for:

  • Minimum 10 years of product management experience in Software-as-a-service, platform and big data systems design & delivery in a global capacity.
  • Proven People manager – with minimum 5+ years of first line and second line management, across multiple locations and languages.
  • Proven track record of bridging business needs to technical requirements, driving objectives to deliver against goals.
  • Able to implement new systems and educate & train others on proper system workflows, procedures and usage.
  • Experience developing S.O.Ps
  • Experience managing and implementing global data management & security practices to comply with mandatory data regulations and requirements for data collection, storage, processing, sharing
  • Innate and proven ability to interact with executives - provide executive level reporting and act as the voice for Technology Operations.
  • Experience working in a global environment with offshore development teams
  • Excellent written, verbal communication and interpersonal skills. Must be comfortable presenting to teams and large groups.
  • Able to work effectively in a cross-functional environment and be a great team player
  • Independent and resourceful

Skills:

  • Proven ability to develop business requirements and communicate with stakeholders.
  • Excellent analytical and problem-solving skills.
  • Highly motivated and possess the willingness to roll up one’s sleeves to get the job done.
  • Excellent written and verbal communication skills.
  • Excellent people skills and able to influence stakeholders across teams or in senior management positions.
  • Experience with agile development methodologies.
  • Familiar with crafting epics and user stories.
  • Ability to work in a fast-moving environment.

Additional Preferences:

  • Experience in the hospitality industry, either with operations/revenue, property management systems or related software.
  • Ability to script and run simple SQL queries to understand the underlying logic of TSA’s software solution.

8. PC MEA

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PERFORMANCE CONSULTANT

Location MEA

START DATE: ASAP | STATUS: Full time
FUNCTION: CONSULTING

We are looking for passionate, driven and seasoned Consultants in the MEA region to join our Consulting Practice.

The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value, provides an unparalleled opportunity to grow and advance.

As a Performance Consultant, you will be focused on both business and human performance and provide effective advisory support to our partners in order to enable them to maximize the revenue performance for their businesses thereby enhancing TSA’s revenues and achieving/exceeding its Operating Profit.

You will:

  • provide insights and factual data to help drive solutions;
  • apply your industry knowledge to help our partners optimize their business;
  • demonstrate strong analytical skills to build and position TSA as a trusted partner;
  • design and implement transformational solutions to drive business value for them;
  • apply your industry knowledge, business and operational excellence skills to help clients navigate shifting market demands, optimize their business and leverage their talent.

 Key Duties and Responsibilities:

  • Tasked with analyzing current results, presenting findings and creating solutions to direct the hotels towards reaching their goals across a broad set of agendas.
  • Work remotely and collaborate with clients to envision, design and deliver innovative solutions to create business value for our partners.
  • Provide strategic leadership to the Hotel’s functions to drive and deliver high performing solutions focused on continuous improvement and innovation across our people, systems and processes.
  • Achieve performance objectives by ensuring effective processes are in place and drive continuous improvement by proactively monitoring operational performance. Report on key performance indicators across relevant metrics for the hotel.
  • Engage with the hotel partner, framing business questions, developing innovative solutions, analyzing study findings, and interpreting results in terms of impact to the partner’s ability to perform better financially.
  • Analyze key metrics to develop and implement solutions for the hotel.
  • Create reports and key insights based on analysis of hotel performance and hotel ROI.
  • Develop, maintain and own the relationship with the clients.
  • Develop new business opportunities to Sales or Account Director through the proactive identification of follow-on work within the hotel partner, as well as in new leads.
  • Provide opportunities for business development and strategic level consulting with clients.
  • Lead the client’s conceptual direction and direct all brainstorming and strategic discussions.
  • Proactively mentor, coach and share subject matter expertise with the hotel partner to elevate our capabilities in delivering world-class solutions.
  • Proactively continue to strengthen subject matter expertise through on the job experience, participation in conferences and other forums for professional knowledge sharing.
  • Develop project plan with timelines and deliverables and lead projects to successful completion on-time and within budget, from implementation to completion.
  • Document requirements, develop the methodology and work collaboratively with the team in designing analytical reports, gathering data, and identifying insights and recommending solutions.
  • Provide follow-up with clients after project deliverable has been completed to ensure client satisfaction.
  • Work cross functionally within TSA to leverage TSA expertise in the design, development and delivery of client solutions.

We are looking for:

  • At least 5 years of consulting experience, preferably gained within a management consulting firm or an in-house strategy function in a hospitality organization.
  • Capability in analysing business and industry trend information effectively by applying numerical and strategic analysis techniques.
  • Strong problem-solving skills.
  • Proven track record of delivering high quality projects with a focus on delivering measurable business improvement and value.
  • Ability to identify and address revenue and risk management issues.
  • Ability to exercise business judgement and communicate persuasive conclusions and insights.