TSA Careers

Client Care (Level I)

Singapore

TSA focuses on developing internal talents and provide a comprehensive training environment. As a member of the service delivery team, you will work and engage closely with our internal and external clients to deliver your best in the following key responsibilities, including but not limited to:

RESPONSIBILITIES

  • Engage partners in the processes required for tracking results accurately through webinars / calls / ticketing system

  • Deliver best in class remote support to our client

  • Log and follow up on calls/emails and documentation of all user requests and problem resolutions

  • Provide support and resolution to end-user enquiries for TSA’s reporting solution

  • Track incidents/problems from open until closure for the life cycle of the incident/problem management

  • Support our learning platform management such as user administration, user registration, enrollment and groups

  • Conduct Online Client Portal management pertaining to user support and user registration

  • Attend to Ad-hoc task as assigned by line managers

EXPERIENCE & SKILLS

  • Minimum Diploma with strong exposure to a customer-oriented environment, preferably with Call Centre experience, hospitality industry or application support

  • Great adaptability to working in shifts on a 5 day work week with rotational shifts including night shifts, weekends and public holidays

  • Excellent command of both spoken and written English and Mandarin

  • Possess great client management skills with a strong passion for great customer service

  • Able to prioritize and execute tasks / trouble shooting and problem solving in a fast paced environment for our in-house application and products

  • Keen eye for understanding of reports and numbers

  • Basic understanding of database preferred but not mandatory

  • Possess good PC and internet skills