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RESOURCE CENTER

OUR RESOURCES

Welcome to our resource center, you will find here hospitality related resources - guides, reports and other materials created to help you drive business performance.


Featured Content

CUSTOMER SUCCESS:
ARMANI HOTEL DUBAI

"In Dubai’s highly competitive market, with supply out-performing demand, sustaining a high ADR and remaining #1 in our competitive set, especially coming out of peak seasons, is always a big challenge.

Working with TSA and their proven upselling program helped us grow our ADR by 5.78% in January, really supporting our achievement against budget and at the same time support to maintain our rate versus occupancy strategy by increasing RevPAR by 6.1%."

MARK KIRBY, GENERAL MANAGER, ARMANI HOTEL DUBAI

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A Host of Metrics

Do you know your RevPAR from your TRevPar, or your EBITDA from your Flow Through? Download our short guide and find out more about the metrics you're measured on.

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Applying the 70-20-10 Model to Drive Hotel Performance

The hospitality industry has battled with high staff turnover rates for many years and faces mounting talent-related challenges – onboarding and developing talented hospitality professionals, whilst balancing performance, motivation and retention.

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5 Ways to Drive ADR

In a world where alternative lodging options are eating into hotel revenues, it’s more important than ever to ensure every member of their hotel team contributing as much as possible to Average Daily Rate – one of the cornerstones of hotel success.

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OUR SUCCESS STORIES

“Our TSA partnership provided us with numerous ‘WIN’ situations with immediate impact, to our guests, hotel, owners and team. Improved team skills increased upsell revenue by 140% and we benefited from increased guest experience and satisfaction in property.”

 
BJORN COURAGE
GENERAL MANAGER
ANA INTERCONTINENTAL MANZA BEACH RESORT

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“We engaged with TSA to put in place a structured plan based around creating an upsell revenue culture, and how to upsell to the right customer at the right time. The results have been outstanding - 869% increase in upsell revenue our first year with TSA compared to the previous years.”

 
EGRES THANA
DIRECTOR, REVENUE MANAGEMENT
INTERCONTINENTAL LOS ANGELES-CENTURY CITY

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“TSA’s sophisticated training & online platform energizes our associates and drives bottom line profit. Their technology, personalized training programs, on property support and reporting, have quickly helped us maximize the potential for generating meaningful new upsell revenues.”
 


STEVE ARNOLD
FORMER PRESIDENT & COO
PACIFIC HOSPITALITY GROUP

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TRUSTED BY HOTELS GLOBALLY

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  • Belmond
  • Pan Pacific
  • Crowne
  • Hilton
  • IHG
  • One&Only
  • Sun International