Solutions Overview

With myriad challenges facing hoteliers, remaining agile in an ever changing hospitality business landscape is critical to performance success.  Organisations that focus on the optimal blend of skills, services and systems outperform the market.

Skills

FOR YOUR HOTEL BUSINESS

Our business consultants help ownership companies, hotel chains and individual properties to enhance guest experience, improve guest satisfaction and loyalty and deliver the right revenue performance. 

FOR HOSPITALITY PROFESSIONALS

Our learning & development consultants focus on your most important asset - your people.  We deliver impactful and relevant training, coaching and mentoring to help you:

  • Drive cultural transformation
  • Develop and enhance skills 
  • Motivate, incent & retain talent 

 
Services

PROGRAMS

From Front Desk, Reservations, Sales, Restaurant & Bar, Meetings & Events to Spa programs, we help you consistently and systematically manage and improve hotel and team performance, across your entire eco-system.

METHODOLOGIES

Our methodologies are designed to help you to establish a consistent approach to driving the right performance across your business.

Designed in partnership with our customers, our programs vary in frequency, flexibility, intensity, and term, to meet the needs of your business. 


 
Systems

DATA VISIBILITY

From data integration and analytics through to service delivery, customer support and client outreach, MyTSAConnectTM is the foundational platform that aggregates all of your data into one place.

ANALYTICS & INSIGHTS

Our cloud based platform delivers standard reporting through to in-depth analytics and insights enabling you to monitor, track, analyse, report and benchmark performance at:

  • Portfolio level
  • Property level
  • Team & individual level