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SOLUTIONS

TURNING HOTEL BUSINESS
AND HUMAN POTENTIAL INTO PERFORMANCE


 

Remaining agile in today’s dynamic hospitality environment is critical to success. Increasing competition, uncertain economic environment and high-level of staff turnover have all increased the daily challenges and the pressure on RevPAR.

Building the right culture, incentivizing your team the right way, and having visibility into your business performance will provide immediate and long-lasting impact on your revenue.

Tailored to your needs, our solutions span the entire hotel operations eco-system – Reservations, Front Desk, Food & Beverage, Spa, Sales and Corporate Operations and across every market segment – luxury, lifestyle and select service.

Driving Business Performance

DRIVING BUSINESS
PERFORMANCE

Optimizing Human Potential

OPTIMIZING HUMAN
PERFORMANCE

Harnessing the Power of the Industry

HARNESSING THE POWER
OF THE INDUSTRY

FRONT DESK & ROOMS

Building the right culture, focusing on the guest experience and incentivizing your team the right way, and having visibility into your front desk performance, will provide immediate and long-lasting impact on both your front desk upsell revenue and profitability – with almost all front desk upsell revenue delivering pure bottomline profit. Implemented at leading hotels globally, many of our hotel partners have significantly increased revenues from their front desk teams delivering between a 1:5 and 1:30 return on investment.

FOOD & BEVERAGE

Food & Beverage (F&B) is often the second highest revenue-generating unit in your hotel and a constantly growing profit contributor – generating results of up to 70% gross profit. With the emergence of TRevPAR as a preferred hotel revenue management metric, optimizing F&B performance is more important than ever to drive your hotel’s total revenue. Our solutions help you achieve the right balance between maximizing F&B revenues and maintaining guest satisfaction, especially in the face of balancing day-to-day operational demands.

RESERVATION SALES

In today’s hyper-competitive, hyper-connected hotel market, where encouraging guests to make direct bookings is critical to maximizing your revenue opportunities, converting callers into customers has never been more critical. While online bookings are important, your reservations team is often your largest and most important booking channel, influencing up to 70% of reservations. Our solutions are designed to boost the confidence of your reservations team, and help you convert your callers into customers.

SPA

Typically taking up large amounts of real estate in your property, with a lower average ROI per square foot than other amenities, your hotels' investment in its spa is significant as it is a key contributor to your guest experience.

Historically, spa facilities were found in the luxury segment of the market, but today's traveller expect to enjoy spa treatments irrespective of market segment. Our solutions help you balance owner and brand requirements with the needs and demands of your guests, while maximizing spa ROI.

SALES

Today’s hospitality buyers have more power to negotiate the best deals than ever before, due to increased pricing transparency and access to detailed performance data at hotel and market level. Growing supply in many markets is shifting the pendulum of power into the hands of the buyers. Our solutions equip both on-the-road and in-house sales teams with the essential selling skills to maximize market effectiveness, drawing on our deep industry experience.

MEETINGS & EVENTS

Strong and effective selling skills, understanding needs and wants, presenting features and benefits, and negotiating to achieve win-win outcomes are all critical skills needed to close the right deal for the right space and achieve the right revenue. 

OPTIMIZING HUMAN PERFORMANCE

Our Talent Programs span the entire breadth of your hotel operations. We work with your teams to build a shared skillset through a combination of:

  • Coaching, Training & Mentoring
  • Cultural Transformation
  • Leadership
  • Morale Management

DRIVING VISIBILITY & INSIGHTS

Data Visibility, Analytics & Insights are top of mind for today’s hospitality professionals. The volume and velocity of data generated by a single property is huge. Data itself is not useful unless it is packaged and rendered effectively for clear  analysis, insights and decision making.

By aggregating performance at a cluster, area or regional level, our Analytics Platform helps you to understand your hotel or portfolio performance in a broader context.

Our solutions drive data visibility and insights, helping you benchmark hotel performance within your brand, chain, or portfolio.

Our people, proven methodologies and platform help you unlock the true potential across your hotel or portfolio.

FLEXIBLE SERVICE DELIVERY


 

Flexible Service Delivery-01

INTENSITY

Our clients’ business environment is changing dynamically. As such, they require the ability to vary the levels of TSA support as the needs arise.

FLEXIBLE TERM

Offering shorter-term, and more flexible engagement terms allows our clients to dial-up or dial-down the level of intensity as needed.

ADD-ON SERVICES

Through a menu of individually priced Add-on Services, a hotel can increase capability to any program, regardless of intensity level.